FAQ
Q: What is the average shipping time?
Once shipped, the average delivery time is 7-30 business days, depending on where in the world you are located. In some cases shipping may take longer due to various factors as time of year order placed such as Thanksgiving, Christmas, Chinese New Year and other major holidays).
Q: Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.
Q: Can I cancel my order after I already purchased?
Yes or course! If you would like your order to be refunded, we would be more than happy to provide that for you with no questions asked.
Q: How long it takes to get my money back?
Your funds will be transferred back to your bank account up to 10 business days. But usually it takes a lot less time.
Q: Can I cancel my order after it has already shipped?
Yes! If you would like a refund after your order has already shipped, you will need to apply for a return. If you would like to apply for a return, please get in contact with our support team at slipio.team@gmail.com as we would be more than happy to further assist you.
Q: What do I do if I ordered the wrong case?
If you ordered the wrong case, please reach out to our customer support team at slipio.team@gmail.com.
Q: What type of payment methods are accepted?
We accept all major credit cards and Apple pay.
Q: Do you ship world-wide?
Yes! We offer shipping to most countries around the world :)
Q: How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.
Q: What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right.
Q: What if I couldn't find my question?
If your important question was not answered, please do not hesitate to contact our support team at slipio.team@gmail.com as we would love to further assist you with anything you need!
Q: Where do you ship from?
We ship from different factories all around the world. So, please note that your items can be shipped separately if you order more than one item.