Slipio ("we" and "us") is the operator of (https://theslipio.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Costs
Shipping costs are calculated during checkout based on your location. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2.1 Return Due To Change Of Mind
Slipio will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to your payment method. We will notify you once this has been completed through email.
(Slipio) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
2.2 Warranty Returns
Slipio will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Slipio to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
3. Delivery Terms
3.1 Transit Time
- USA - from 15 to 30 days
- UK - from 15 to 30 days
- Canada - from 15 to 30 days
- Australia - from 15 to 30 days
- South America - from 15 to 30 days
- New Zealand - from 15 to 30 days
- Asia - from 15 to 30 days
- Germany - from 15 to 30 days
- Rest of the World - from 15 to 30 days
3.3 Shipping Time
Orders are usually shipped within 1-3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped.
3.5 P.O. Box Shipping
Slipio will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Items Out Of Stock
If an item is out of stock, we will ship the in-stock items immediately and send the remaining items once they return to stock.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon your order being shipped, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been shipped. If an order
has already been shipped, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. Customer service
For all customer service enquiries, please email us at email@example.com
444 Alaska Avenue
Torrance, CA 90503